Job offer: Sales Manager

Responsibilities

• Develop and implement store operating plans, policies and procedures in line with corporate branding in order to achieve and exceed sales and profitability objectives
• Ensure the effective implementation of plans, policies and procedures through leadership of the store team – setting goals and objectives, managing performance, developing and motivating employees
• Oversee the development of store operational procedure improvements
• Liaise regularly with senior store operations management and other Shop Managers in order to understand ongoing brand activities and developments
• Conduct on the job training, demonstration and instruction for new and/or existing employees
• Ensure stock is effectively measured, controlled and managed in compliance with corporate stock management procedures
• Investigate and resolve customer complaints to customers’ satisfaction regarding products and/or service
• Prepare management information reports on store performance in order to ensure that management have the relevant information needed to support operational decision-making
• Stay updated on fashion trends, competitor activities, and market dynamics to drive store performance

Required Qualifications & Skills

• Proven 5 years’ experience as a Retail Sales Manager or in managerial role
• Strong leadership, communication, and team-building skills
• Deep understanding of retail KPIs and customer experience best practices
• Proficiency in inventory management, sales reporting, and CRM tools
• Passion for fashion and staying ahead of trends